Senior Digital Performance Management Officer
MB AGEAS Life Insurance Company Limited
15th Floor, MB Building - 21 Cat Linh Street, Dong Da District, Hanoi
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
1. Job Purpose:
• Responsible for managing customer information and data, as well as monitoring customer trends. They analyze customer data to identify areas of improvement and develop new strategies for increasing customer satisfaction across Omni-channel.
2. Job Description:
• Customer segmentation, journey mapping and feedback analysis in order to define and enhance customer strategy
• Monitoring and improving Customer lifecycle metrics like CAC (Customer acquisition cost) and CLV (Customer lifetime value)
• Collaborating with product teams to make sure product adoption and training is optimized
• Tracking, Monitoring and improving Customer retention metrics
• Consistent data sharing ensures both customers and brands are aligned, streamlining resolutions. Making sure of consistency across all touchpoints and seamless transition between channels.
• Comprehensive data integration informs real-time, adaptive personalization across all touchpoints
• Being on top of customer concerns through a holistic view of your customers’ social activities, chats, emails, community discussions, survey results, case history and CRM data — all to provide rich data to your sales and marketing teams to deliver high-performing campaigns
• Utilizing automation tools and balance automation in omnichannel customer experience, businesses should use tech for routine tasks, keep human interaction for complex issues, regularly gather feedback, and adjust based on customer needs and behavior.
• Responsible for managing customer information and data, as well as monitoring customer trends. They analyze customer data to identify areas of improvement and develop new strategies for increasing customer satisfaction across Omni-channel.
2. Job Description:
• Customer segmentation, journey mapping and feedback analysis in order to define and enhance customer strategy
• Monitoring and improving Customer lifecycle metrics like CAC (Customer acquisition cost) and CLV (Customer lifetime value)
• Collaborating with product teams to make sure product adoption and training is optimized
• Tracking, Monitoring and improving Customer retention metrics
• Consistent data sharing ensures both customers and brands are aligned, streamlining resolutions. Making sure of consistency across all touchpoints and seamless transition between channels.
• Comprehensive data integration informs real-time, adaptive personalization across all touchpoints
• Being on top of customer concerns through a holistic view of your customers’ social activities, chats, emails, community discussions, survey results, case history and CRM data — all to provide rich data to your sales and marketing teams to deliver high-performing campaigns
• Utilizing automation tools and balance automation in omnichannel customer experience, businesses should use tech for routine tasks, keep human interaction for complex issues, regularly gather feedback, and adjust based on customer needs and behavior.
Quyền lợi được hưởng
Attractive salary package, 15 days of annual leave, Premium Healthcare for employee & family
,#Life & Cancer Insurance, Fitness Allowance
,#Professional, dynamic working environment
,#Life & Cancer Insurance, Fitness Allowance
,#Professional, dynamic working environment
Yêu cầu kỹ năng
Digital, Marketing, Data-Driven, Performance Management, Customer Analysis
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