Service Engineer (Working Location: Hà Nội, Bắc Ninh) (Chinese required)

Summary
- Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers, In close co-operation with customer and other ABB teams.
- Pursue Services business opportunities in CN/TW customers
Essential duties and responsibilities:
- Service delivery:
Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc ).
- Customer approach:
Contributes to customer satisfaction by executing Service work according to customer order and expectation Maintains a good relationship with customers Identifies new sales opportunities and communicates them internally.
- Materials and supply
: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Documentation and reports:
Prepares all documents and reports to be signed by the customer representative Reports work done in a timely manner and follows up when needed.
- Trouble-shooting:
Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
- Operational excellence:
Provides recommendations to management to improve operations and customer service.
- Health, safety and integrity:
Applies safety rules and safe practices as well as environmental responsibilities Reports unsafe practices and incidents.

Personal Healthcare
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Chinese, Electrical Engineering, Mechanical Engineering, Robotic, Service Engineering