Software CRM Executive
Wall Street English
21 Lê Quý Đôn, phường Võ Thị Sáu, quận 3
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
20 - 30 Triệu
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
CRM system building and implementation.
Enable CRM workflow automation and minimize basic transactional tasks.
Establish workflows for data capture while always ensuring data integrity.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Responsible for preparing user training material and guidelines.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
Ensure clear and referenceable configuration documentation.
CRM Service escalation support for end-users
Meeting with teams to help them analyze business trends.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Work with team members to solve the big impact issues.
Data analysis support.
Monitor daily data feed, and verify the accuracy of customer data.
Enable CRM workflow automation and minimize basic transactional tasks.
Establish workflows for data capture while always ensuring data integrity.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Understand business dynamics and set-up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.
Responsible for preparing user training material and guidelines.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.
Ensure clear and referenceable configuration documentation.
CRM Service escalation support for end-users
Meeting with teams to help them analyze business trends.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.
Work with team members to solve the big impact issues.
Data analysis support.
Monitor daily data feed, and verify the accuracy of customer data.
Quyền lợi được hưởng
Join a Unique Wall Street English course for up to $3000
Full salary during probation
Quality facilities and teaching resources
Annual Leave of 15 days plus Vietnamese national holidays
Personal health insurance (pay for your personal medical & health check services, provide and keep update on quality medical businesses facilities check list in HCMC)
Full salary during probation
Quality facilities and teaching resources
Annual Leave of 15 days plus Vietnamese national holidays
Personal health insurance (pay for your personal medical & health check services, provide and keep update on quality medical businesses facilities check list in HCMC)
Yêu cầu kỹ năng
Lead communication for platform and process changes.
Create documentation on case resolution in order to facilitate knowledge sharing with team members.
Drive consistent usage of CRM system and adherence to sales processes.
Attention to detail, to manage the integrity of the CRM data.
Must be able to work independently and be team-oriented, reliable, and dependable.
Knowledge of SQL/ Database/ API to
"Oversee CRM data governance” which will include:
- Data audit
- Data structures
- Data standards
- User access rights
- Reporting
Experience with HubSpot/ Creatio
or similar marketing automation system is plus.
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Patience when handling difficult user cases.
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
Create documentation on case resolution in order to facilitate knowledge sharing with team members.
Drive consistent usage of CRM system and adherence to sales processes.
Attention to detail, to manage the integrity of the CRM data.
Must be able to work independently and be team-oriented, reliable, and dependable.
Knowledge of SQL/ Database/ API to
"Oversee CRM data governance” which will include:
- Data audit
- Data structures
- Data standards
- User access rights
- Reporting
Experience with HubSpot/ Creatio
or similar marketing automation system is plus.
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Patience when handling difficult user cases.
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
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