Software Support Engineer

Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio.
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
Enjoy customer interaction and is challenged by trouble shooting in a complex environment
Day-to-day service and support end customers and partners globally
Participate in on-call 24/7 rota for customers Emergency cases
Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
Outgoing personality with a customer focus and right attitude to serve the customer.
Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
Actively contribute to our customer satisfaction

Why you'll love working here?
Health:
people-centric culture, Global Wellbeing Programme, onsite session for nutrition and psychotherapy, sports allowance.
Family:
work from home and flexible working hours, childbirth gift
Community:
We care Programme, Endava is growing rapidly and responsibly.
Finance:
Share Plan, Company Performance Bonus, Your Zone Award, Your Team Award, Referral bonus
Career opportunities:
Endava University, complex projects, internal tech communities, trainings, coaching, conferences, workshops, certifications, online learning platforms subscriptions, rotations, access to corporate library.
Workspace:
space for collaboration, creativity, learning, socializing, Inclusion & Diversity Programme, multicultural environment, working with colleagues and clients across different regions.

At least 2 years relevant work experience
IT Background
Good at English skills.
Good analytic, trouble-shooting and problem-solving capabilities.
Good at interpretation, negotiation skills.
Familiar with Linux environment.
Must be able to read and understand C/C++ programming language.
Experience in bash, python scripts.
Experience in product maintenance, consulting and system integration.