Support Engineer Level 1
Nakivo
7th Floor, Halo Building, 16 Le Quy Don, Ward 12, Phu Nhuan District, HCMC
Còn 3 tuần để ứng tuyển
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Viễn thông
Mô tả công việc
Working shifts: (choose 1 out of 2 shifts on a day)
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time)
● Must be able to clearly communicate via email, chat and phone with end users and technicians.
● Record, maintain and update issues in the Incident Management system.
● Keep customers informed on the status of their requests.
● Resolution of level one issues - Following knowledgebase articles and procedures.
● Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
● Escalate incidents to level2/level3 support.
● Identify recurring issues.
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time)
● Must be able to clearly communicate via email, chat and phone with end users and technicians.
● Record, maintain and update issues in the Incident Management system.
● Keep customers informed on the status of their requests.
● Resolution of level one issues - Following knowledgebase articles and procedures.
● Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
● Escalate incidents to level2/level3 support.
● Identify recurring issues.
Quyền lợi được hưởng
13th month salary and other compensation for night shift
,#Healthcare plan
,#Up to 18 anual leaves and 5 sick leave per year
,#Healthcare plan
,#Up to 18 anual leaves and 5 sick leave per year
Yêu cầu kỹ năng
English, Customer Support, Linux OS, Network
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