Ticketing Executive

Respond to incoming calls from travel agents regarding holiday bookings and address ticketing inquiries ( pre travel and on-tour).
Issue travel documents and airline tickets, including BSP ticketing, Web Portal và Sabre,.... Ensure compliance with ticketing deadlines.
Responsible for managing ticketing and travel documentation, ensuring accuracy and adherence to deadlines, and providing exceptional service to travel agents and clients. Your expertise in navigating GDS systems and handling various ticketing tasks will be essential for maintaining smooth and efficient operations.
Handle Amadeus Airline Queues, including schedule changes, flight cancellations, and downgrades/ upgrades
Monitor and manage ticket deadlines
Process airline refunds efficiently.
Verify that all documentation and itineraries are accurate and complete.
Proficiently navigate GDS systems (e.g., Amadeus) to manage travel arrangements.
Reissue tickets as needed when travel arrangements change.
Provide exceptional service to suppliers, agents, and clients.
Perform additional duties as required.

Salary: 12.000.000 - 15.000.000 VND
Multicultural working environment
12 days of annual leave entitlement
13th month salary bonus
Social insurance benefit
Yearly picnic/ Gala dinner / Happy Friday,... activities and FAM trips opportunities
Free coffee, tea, afternoon break.

Amadeus: 1 year (required)
Travel: 1 year (required)
Strong organisational skills with an ability to manage multiple tasks efficiently.
Experience with GDS systems (e.g., Amadeus) is essential.
Proficient in Microsoft Outlook, Word, and Excel.
Sound geographical knowledge.
Capable of meeting strict deadlines.
Ability to work collaboratively within a team and independently.
Excellent attention to detail and accuracy
Key Competencies:
GDS System Proficiency: Expertise in navigating and utilizing Global Distribution Systems (GDS) like Amadeus to manage travel bookings, issue tickets, and handle related queries.
Attention to Detail: Exceptional accuracy in processing travel documents and itineraries, ensuring all information is correct and complies with ticketing requirements and deadlines.
Organisational Skills: Strong ability to manage multiple tasks efficiently, adhere to strict deadlines, and track ticketing processes and deadlines using various systems.
Customer Service Excellence: Skill in providing outstanding service to travel agents and clients, addressing queries and issues with professionalism and a focus on client satisfaction.
Problem-Solving Abilities: Capability to handle and resolve ticketing issues, including reissues, refunds, and changes to travel arrangements, while maintaining a high level of accuracy and efficiency.