Trưởng Nhóm Cửa Hàng Glam Beautique

Operations duties
a. Merchandise management
- Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Order stock directly with Supplier and receive stock from MMD.
- Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
- Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Fire safety procedure is carried out properly.
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information
- Execute floor opening and closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
- Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
- Control stock inventory for Omni sales.
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). d. Omni channel Operation
- Report and ensure correct related figure data
Sales and Profits
- Co-ordinate with Suppliers to execute promotion schemes.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Provide every day sales figure of concess counter for promoters
- Support cashier in return/exchange merchandise as required.
Manpower management
- Be responsible for General Staff’s performance.
- Ensure General Staff and Promoters’ attendance and attire.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Ensure sufficient manpower during business in ad-hoc situations.
- Identify potential staff for succession planning purposes.
- Regularly train and motivate subordinates in daily works.
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Build and promote teamwork spirit
Customer service
- Register member card for custtomer (check customer ID card, give form to customer, register member card )
- Deal with complaints from customers, in case no solution is met, raise issues to Group Leader/Key staff
- Provide advices and good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Do skin analysis/ gift wrapping for customers.
Rules and Regulations
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.
Other duties
- Closing floor in charge.
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.

Gasoline Allowance
Basic Salary (Negotiated based on experience and skills)
13th month salary and MBO bonus
Meals at Canteen
Yearly Salary Adjustment
Monthly Sales Incentives
Training and Promotion opportunities
Join Social Insurance, Health Insurance, Unemployed Insurance based on Vietnam Labor Law
Trade Union participation
Yearly party, teambuilding, yearly health check
Purchase discount for Aeon staff when purchasing products in the Aeon supermarket

Good communication, problem solving and leadership skills.
At least one-year related experience in retailing business or supermarket environment.
College or Technical School graduate.
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Customer focused.
Self-disciplined with ability to work independently.
Computer literate (Word, Excel & Powerpoint).
Ability to communicate in English (verbal & written).
Preferred skills
Be able to work at shift & on Public holidays
Have ability to relocate to other Stores as per Company’s assignment is a plus