Trưởng Phòng Thu Hồi Nợ (Collection Manager)

Develop and execute collection strategies aligned with business goals and regulatory requirements.
Provide visionary leadership to the collection team, setting clear goals and priorities.
Manage end-to-end debt collection processes, ensuring compliance with legal and regulatory guidelines.
Lead, mentor, and motivate the collection team to achieve performance targets and KPIs.
Oversee the development and implementation of efficient collection workflows and strategies.
Implement data-driven insights to enhance collection strategies and outcomes.
Set performance expectations, conduct regular performance reviews, and provide feedback.
Develop and maintain knowledge of consumer protection laws and regulations.
Collaborate with external collection agencies and partners to optimize collection efforts.
Monitor vendor performance and adherence to contractual agreements.
Work closely with other departments, including credit, legal, and risk management, to align strategies.
Utilize data analytics to identify trends, assess collection strategies, and recommend improvements.
Ensure collection practices adhere to relevant industry regulations and compliance standards.
Collaborate on the development of new lending and debt recovery policies.

Monthly social insurance after a 2-month probationary period as prescribed by law;
Health care insurance (including outpatient treatment, inpatient treatment, surgery,... to any hospital in Vietnam) after 1 year of employment;
13th month salary bonus at the end of the year;
Salary discussed during interview;
There is an annual salary increase according to company policy based on the company's business results;
International working environment.

Have at least 03 years in position Collection Manager of Fintech/Banks.
CV is in English.
Bachelor's degree in Business, Finance, or a related field; Master's degree is a plus.
Analytical mindset with the ability to leverage data for strategic decision-making.
Strong understanding of debt collection regulations and consumer protection laws.
Excellent leadership, communication, and interpersonal skills.
Vendor management experience is preferred.
Proficiency in using collection management software and tools.
Results-oriented and capable of motivating teams to meet targets.
Proven experience in a leadership role within debt collection operations.
Commitment to ethical and compliant debt collection practices.