Air Customer Service / Documentation Executive
Apex Logistics International (Vietnam) Co.,ltd
Hochiminh Office: 6th & 9th Floor, Hado South Building, No. 60 Truong Son Street, Ward 2, Tan Binh District, HCMC, Vietnam; HAN Office: 22nd floor, Leadvisors Tower, 643 Pham Van Dong Street, Co Nhue 1 Ward, Bac Tu Liem District, Hanoi, Vietnam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hà Nội
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Tasks and Responsibilities:
• Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
• Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
• Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
• Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
• Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
• Build and maintain customer relationships and improve customer retention through daily communication.
• Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
• Complete KPI while adhering to all processes and legal constraints.
• Other jobs per request on demands.
• Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
• Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
• Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
• Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
• Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
• Build and maintain customer relationships and improve customer retention through daily communication.
• Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
• Complete KPI while adhering to all processes and legal constraints.
• Other jobs per request on demands.
Quyền lợi được hưởng
13th month Salary, Bonus
,#Full paid for Social Insurance, Health Insurance
,#Team activities, company outing trip
,#Full paid for Social Insurance, Health Insurance
,#Team activities, company outing trip
Yêu cầu kỹ năng
English, Logistics, Customer Service
-
Thực Tập Sinh Truyền Dẫn (Transmission Intern) Công ty cổ phần công nghệ - viễn thông Elcom Thỏa thuận
-
Sale & Marketing Operation Manager (Up-To $2500) Công Ty TNHH Công Nghệ Và Giải Pháp Phần Mềm Crossian Thỏa thuận
-
Chuyên Viên Phân Tích Và Tư Vấn Tài Chính CÔNG TY CỔ PHẦN SỞ GIAO DỊCH HÀNG HÓA VIỆT NAM TOÀN CẦU Thỏa thuận
-
Air Customer Service / Documentation Executive Apex Logistics International (Vietnam) Co.,ltd Thỏa thuận