Butler Manager

Job Descriptions:
General Operation:
• Responsible for operational, service and presentation excellence – specifically in reception, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).
• Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.
• Co-ordinate the planning of operational staffing, systems and procedures for the residence.
• Supervise room attendants, public attendants and related associates.
• Hire, train, coach, evaluate, mentor and manage associates to ensure they have adequate guidance and resources to achieve performance objectives for success.
• Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.
Management and supervision:
• Supervise daily operations: Ensure that all aspects of the household run smoothly, including maintenance, cleaning and service delivery.
• Staff coordination: Facilitate communication between staff and shifts to ensure that all team members are complying with household routines and special requests from owners own.
Housekeeping & Public area:
• Establish and maintain a regularly scheduled cleaning program - floor care, deep cleaning, changing shower curtains etc. in a beautiful luxury tidy standards.
• To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.
• Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, the Front Office, and the Food and Beverage team.
• Provide a professional, advisory and executive support service.
• Ensures that the rooms are spotless and continually restocked and straightened.
• Reports for work on time wearing a clean and tidy, neatly groomed per standards.
• To maintain a high standard of personal appearance and hygiene at all times.
• Assist with the monthly inventory of housekeeping products and equipment.
• Make sure all equipment and electric device in rooms working well.
• Ensure all pantry/store are locked, floor corridor is well cleaned.
• Schedule and supervise deep cleaning floor, glass surface and any other projects.
• Ensure quality controls are in place for all linen processes, rejecting any exceptions.
Landscape & Gardening:
• Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the House.
• Set up the taking care plan of plants, flowers and garden grounds.
• Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.
• Regularly check the quality and quantity of flowers, ornamental plants and gardens.
• Arranging personnel and distributing work.
Event & F&B Services:
• Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.
• Develop and implement beverage menus.
• Florishing and decorating the party table.
• Maintain standards and overlook the food / drink at its best service when serving.
• Work closely with F&B team, Kitchen, Chefs for smoothing private events, in house party.
• Event organization: Plan and oversee all event-related logistics, including invitations, catering, decorations and entertainment.
• Service Execution: Ensure that events are executed flawlessly, with attention to detail in every aspect of service and presentation.
• Post-event review: Conduct debriefing with staff (internal and external) after the event to discuss what went well and identify areas for improvement.
Etiquette:
• Maintain standards: Maintain the highest standards of personal and professional etiquette within the family.
• Staff training: Regularly train staff on formal service procedures, including table setting, formal
dining service, and welcoming guests.
Personal support:
• Schedule management: Manage the principal's personal and work schedules, ensuring all appointments and commitments are updated and prioritized.
• Personal Requests: Handle personal shopping, errands and other requests discreetly and efficiently.
Guest Services:
• Making sure that guest’s needs are met.
• Ensure guests are happy and well-attended.
• Be readily available/approachable for all guests.
• Ensure that departments achieve or exceed guest’s service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Follow up with any guest concerns in a timely manner.
• Become involved in community and/or government affairs.
Others:
to undertake any other assigned tasks as set by owner or VIPs.

13th month salary
Very high salary + Allowances + Bonus
,#Health and accident insurance 24/7
,#Other good benefits

Event Organizing, Gardening, Guest Service