Card Operations Process Center (COPC)
United Overseas Bank (Vietnam) Limited (UOB)
Sun Wah Tower, 115 Nguyen Hue Boulevard, District 1, Ho Chi Minh City, Vietnam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Responsibilities:
• Account Origination:
+ Application verification process (pre-screening, Data entry, Document-Email-Call verification, Income calculation, AML/KYC where applicable…).
+ Perso and delivery Card, Pin.
+ Monitor Card, Pin, Stationery Inventory stock to order timely and manage related vendor’s performances to create, renew contracts including Outsource vendor (Application verification, Application Data Capturing and Imaging)
• Payment and Settlement:
+ Follow to update related payment regulatory required by SBV, Visa, Mastercard to ensure fulfillment.
+ Operate and Reconcile Credit & Debit Card, and Loan payment.
+ Prepare relevant regulatory reports.
+ Investigate and solve payment failure/issue.
+ Timely process payment to related parties including Visa, Mastercard, Napas,…
• Card Support:
Perform Card account creation and maintenance.
+ Create Card Account
+ Process Card redemption request
+ Process Personal Loan Stamp Duty Payment and Stamping
+ Process Balance transfer, EPP enrollment
+ Maintain Financial and Non-financial data
+ Maintain data, create Account, verify Enrollment
• Chargeback management:
+ Perform recovery of Fraudulent disputed transactions with Merchant Acquirer banks
+ Perform disputed transaction resolution with Merchant Acquirer banks
+ Provide comprehensive disputed transaction reports for analysis and improvement
+ Proactively update new regular, requirement requested by SVB, Visa, Mastercard to enhance system, process to ensure fulfillment.
• Risk and control:
+ Manage risk & controls of Processes for the Centre
+ Control Administration, Authorizations and budget
+ Prepare Risk, Compliance & MIS Reports
+ COPC Independent Reviewer on Outsourced Vendor
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Responsibilities:
• Account Origination:
+ Application verification process (pre-screening, Data entry, Document-Email-Call verification, Income calculation, AML/KYC where applicable…).
+ Perso and delivery Card, Pin.
+ Monitor Card, Pin, Stationery Inventory stock to order timely and manage related vendor’s performances to create, renew contracts including Outsource vendor (Application verification, Application Data Capturing and Imaging)
• Payment and Settlement:
+ Follow to update related payment regulatory required by SBV, Visa, Mastercard to ensure fulfillment.
+ Operate and Reconcile Credit & Debit Card, and Loan payment.
+ Prepare relevant regulatory reports.
+ Investigate and solve payment failure/issue.
+ Timely process payment to related parties including Visa, Mastercard, Napas,…
• Card Support:
Perform Card account creation and maintenance.
+ Create Card Account
+ Process Card redemption request
+ Process Personal Loan Stamp Duty Payment and Stamping
+ Process Balance transfer, EPP enrollment
+ Maintain Financial and Non-financial data
+ Maintain data, create Account, verify Enrollment
• Chargeback management:
+ Perform recovery of Fraudulent disputed transactions with Merchant Acquirer banks
+ Perform disputed transaction resolution with Merchant Acquirer banks
+ Provide comprehensive disputed transaction reports for analysis and improvement
+ Proactively update new regular, requirement requested by SVB, Visa, Mastercard to enhance system, process to ensure fulfillment.
• Risk and control:
+ Manage risk & controls of Processes for the Centre
+ Control Administration, Authorizations and budget
+ Prepare Risk, Compliance & MIS Reports
+ COPC Independent Reviewer on Outsourced Vendor
Quyền lợi được hưởng
Annual Salary Review; Performance Bonus
,#Healthcare Insurance Policy; Annual Health Check-Up Program
,#Healthcare Insurance Policy; Annual Health Check-Up Program
Yêu cầu kỹ năng
Performance Management, Problem Solving, Card Operations, Payment Settlement, Regulatory Reports Preparation
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