Chuyên Viên Giám Sát Chất Lượng Giảng Dạy/Teaching Quality Assurance Specialist

Quality assurance operation & training
Support resolving emergency issues in classes when needed;
Observe online class directly or via records as scheduled or when needed;
Follow up with the teacher on completing class feedback and reports;
Assign and record office tasks to teachers properly and effectively;
Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
Coordinate to reconcile conflicts; complaints between teachers and students;
Check and approve teaching hours on time;
Conduct onboard training or other necessary training for teachers when needed;
Attend and conduct observations and academic ranking to candidates while attending demos
Process, policies, and regulation
Follow all working procedures, policies, rules, and regulations of TED;
Collaborate with team members in maintaining the TED operation in the right standard;
Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
Participate in researching and revising processes annually or when needed;
Support team members in handling requests and concerns from teachers;
Update and make necessary reports;
Other
Other ad hoc assignments required by Line manager.

Health insurance for all employees
Provide laptops for employees
12 days annual leave, 1 birthday leave 1 Christmas day leave
Opportunities to promote to higher positions

Skills & Abilities
Experienced in researching and problem solving skills;
Have good skills in verbal and non-verbal communication;
General & Specialist Knowledge
English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards;
Teaching Certificate (TEFL/ TESOL/ CELTA) is anadvantage;
Education & Training
At least Bachelor degree in English Teaching or relating majors;
Relevant Experience
At least 01-03 years experience in teaching and former experience in academic operation;
Special Requirements
Should be a team player; highly disciplined; proactive and tech-savvy
Computer literacy – MS Office; G-suit; CRM, etc