Customer Analyst

Monitor and analyze the customer journey across all touch points using quantitative and qualitative data collection methods to identify key customer interactions and moments that matter, assessing satisfaction, efficiency, and friction points.
Support the Translation of Insights into Customer Experience Initiatives:
Help create detailed plans that outline the scope, goals, and timelines of customer experience projects, ensuring alignment with broader business objectives.
Conduct and review customer feedback, surveys, and service interaction data to gain insights into customer needs and expectations.
Work with relevant departments such as Operations, Marketing, Product/Tech, and Customer Services to ensure seamless execution of customer experience initiatives.
Collaborate with the Customer Experience Leader to develop strategic initiatives based on customer insights.
Measure the impact of implemented initiatives on customer loyalty and overall satisfaction, using metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and retention rates.

Social Insurance & PVI Health Insurance;
Annual leave: 15 days
Annual health check at a reputable hospital;
Annual travel, team building, year-end party;
Excellent and competitive salary with 13th-month salary;
Startup environment, young, dynamic, work hard, play hard;
Working time: 5 days/week and flexible according to job positions.

Strong analytical skills to interpret complex data and translate it into actionable improvements.
Minimum of 2 years' experience required, with at least 1 years in research agencies
Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
Problem-solving abilities and attention to detail.
Proficient in SQL, Python is preferred
Preference is given to candidates with backgrounds in e-logistics/logistics, retail, e-commerce, or technology-driven industries, but it is not a requirement.