Customer Quality Engineer (Work At Binh Tân)
Avery Dennison Vietnam
Lot E.01, Trung Tam Road, Long Hau IP, Nha Be
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
ABOUT AVERY DENNISON CORPORATION
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
ABOUT YOUR ROLE
You will manage the customer claims on quality issues from customers and will also be responsible for managing of claim information to SFDC and complete the claim process with credit notes.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Responsible for customer claims on quality issues from customers.
- Promote the investigation and improvement of various functional departments.
- Responsible for managing of claim information to the system and completing the claim process.
- Assist sales, TS, market to do customer application evaluation.
- Manage material chain (the material incoming plan, Analysis material problem in process, claim back to supplier and follow up Credit note and scope the risk roll)
- Preparation of customer improvement reports.
- Coordinate with the quality team for the quality complaint handling to improve the quality satisfaction of key customers.
- Response to manufacturing technical inquiries in a proactive , timely and effective manner.
- Share the complaint information to various functional departments within the company.
- Coordinate with the internal team to develop and improve the product's quality and serve with customer requirements.
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
ABOUT YOUR ROLE
You will manage the customer claims on quality issues from customers and will also be responsible for managing of claim information to SFDC and complete the claim process with credit notes.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Responsible for customer claims on quality issues from customers.
- Promote the investigation and improvement of various functional departments.
- Responsible for managing of claim information to the system and completing the claim process.
- Assist sales, TS, market to do customer application evaluation.
- Manage material chain (the material incoming plan, Analysis material problem in process, claim back to supplier and follow up Credit note and scope the risk roll)
- Preparation of customer improvement reports.
- Coordinate with the quality team for the quality complaint handling to improve the quality satisfaction of key customers.
- Response to manufacturing technical inquiries in a proactive , timely and effective manner.
- Share the complaint information to various functional departments within the company.
- Coordinate with the internal team to develop and improve the product's quality and serve with customer requirements.
Quyền lợi được hưởng
Bonus & Allowances
,#Healthcare insurance
,#Development Training
,#Healthcare insurance
,#Development Training
Yêu cầu kỹ năng
English, Customer Handling, Customer-Focus Mindset, Quality Operations, Quality Document Control
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