Customer Service Assistant Manager

• Manage daily customer service tasks including order processing, order tracking, delivery, leadtime, AR collection, account allocation to CS staff, etc...
• Effectively manage performance and workload of CS team.
• Monitor ERP system from beginning to the end to ensure customer information and order status are updated accurately
• Manage customer expectations regarding communication, complaints, after-sales service
• Propose solutions to support sales development capabilities to ensure service quality and meet customers’ requirements.
• Propose solutions to handle customer complaints according to the Company procedures and service standards.
• Be responsible for coaching and training existing CS staff and newly joined CS staff on customer service mindset and daily tasks
• Build a team with strong knowledge who can consult and good problem solving to customers.
• Other tasks assigned by Manager

• Competitive salary and bonus
• Social insurance, health insurance, unemployment insurance according to Labor Laws
• Professional, dynamic working environment
• Opportunity for your long-term career development and advancement. 13th month salary and extra bonus (depends on the business situation)
• Annual company trip
• Annual leaves to be increased 1 extra day every 5 years
• Annual salary review
• Salary: negotiable

• Bachelor’s degree.
• At least 2-year experience in similar supervisor positions
• Fluent in English (Chinese is an advantage)
• Good computing skill.
• Customer oriented and excellent customer service skills.
• Good organizational skill.
• Good data analysis and report