Customer Service Engineer (IT)
Công ty TNHH ITECHWX
VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Quyền lợi được hưởng
Competitive salary depending on experience.
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
12 days of annual leave, and 8 days of sick leave.
Full working equipment will be provided
30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
Training will be offered in 1st month.
Annual Health Checkup.
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
12 days of annual leave, and 8 days of sick leave.
Full working equipment will be provided
30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for employees working night shift.
Training will be offered in 1st month.
Annual Health Checkup.
Yêu cầu kỹ năng
Proficient in English (4 skills)
Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
Having a good customer service mindset/sense
5 days work week, 2 unfixed days off
Passion and desire to develop in the IT industry.
Available to work for night shifts (Flexible 9 hours/day around 6:00 PM - 7:00 AM)
Having a good customer service mindset/sense
5 days work week, 2 unfixed days off
Passion and desire to develop in the IT industry.
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