Customer Service Engineer (Nightshift)
Công ty TNHH ITECHWX
12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
18 - 24 Triệu
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
• Review issues and contact global customers to understand problems via audio call/email
. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
AVAILABLE TO WORK FIXED NIGHT SHIFT ON-SITE (10PM-7AM)
. Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
AVAILABLE TO WORK FIXED NIGHT SHIFT ON-SITE (10PM-7AM)
Quyền lợi được hưởng
• Competitive salary based on experience, ranging from 18 to 24 million VND gross (excluding 30% night shift bonus)
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• PVI insurance + 500,000 VND food allowance for employees working night shift.
• Full working equipment will be provided
• Annual Health Checkup.
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• PVI insurance + 500,000 VND food allowance for employees working night shift.
• Full working equipment will be provided
• Annual Health Checkup.
Yêu cầu kỹ năng
• Strong proficiency in English (equivalent to IELTS 6.0 or TOEIC 750 or higher)
• Open to fresh graduates or junior-level candidates.
• Willingness to work fixed night shifts (10 PM - 7 AM)
• 5 days work week, 2 unfixed days off
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service
• Open to fresh graduates or junior-level candidates.
• Willingness to work fixed night shifts (10 PM - 7 AM)
• 5 days work week, 2 unfixed days off
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service