Customer Service Executive

• Schedule and track client appointments.
• Record and manage client medical records.
• Handle emergency situations and coordinate with relevant departments to provide solutions.
• Communicate promotions and company services to clients.
• Address and resolve client inquiries and complaints.
• Assist doctors in consulting with clients.
• Analyze client needs and propose business development ideas.
• Perform other tasks as required by the manager.
Reporting:
• Log daily tasks and report to the team leader.
• Prepare and review the next day's client appointments and treatments.
• Check client information in the customer care system.
• Manage client entries and exits.

• Salary: Negotiable based on competency and experience.
,#• Bao Viet insurance for managers and employees with over 30 months of continuous service.
,#• Annual company trips (for employees officially employed for over 6 months).

English, Customer Service, Japanese, Customer Support, Reporting