Customer Service - Flight Ticket App (Nhân Viên Chăm Sóc Khách Hàng - Vé Máy Bay Quận 12)- Hồ Chí Minh

Công ty TNHH Concentrix Service Vietnam Toà nhà QTSC 1 TẦNG 4 - Công Viên Phần Mền Quang Trung - P. Tân Chánh Hiệp
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Chi tiết tuyển dụng

Mức lương: 10 - 13 Triệu
Khu vực: Hồ Chí Minh
Chức vụ: Nhân viên
Hình thức làm việc: Toàn thời gian
Lĩnh vực: Khác

Mô tả công việc

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.

Quyền lợi được hưởng

11.000.000 – 13.000.000 vnd/month.
Base Salary: 8.000.000 vnd/month.
Meal allowance: 500.000 vnd/month.
Night shift allowance: 30% base salary.
Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
100% salary in 2-month probation time.
Join the insurance regimes according to the provisions of the Labor Law.
Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary.
Annual Health Checkup.
Working in a dynamic, professional environment with many opportunities for advancement

Yêu cầu kỹ năng

Graduated from High school or equivalent Majors is an advantage.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
At least 6-month experience in Customer Service roles or any relevant ones.
5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3-month night shift)
Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
Công ty TNHH Concentrix Service Vietnam Tầng 4, 6 và 7, QTSC Building 1, Lô 34, đường số 14, Công viên phần mềm Quang Trung, phường Tân Chánh Hiệp, Quận 12, Thành Phố Hồ Chí Minh, Việt Nam