Customer Service Logistics

-Dealing rate with agents/vendors to increase the winning ratio.
-Check/Quote EXW, DDU, DAP and DDP... rates to sales/ oversea agents and follow up.
-Ensure the timeliness and accuracy of docs/ info uploading into the company system/ customized reporting file.
-Solve all complaints/issues during the transportation including cargo delay, change vessel, return cargo, ...
-Proactively provide solutions and escalate to superior in time.
-Prepare the tariff, sailing schedule.
-Coordinate with other departments to provide a standard of service required by each customer.
-Handle import shipments to Vietnam: inform the agent release booking to Shipper, send Draft Bill of Lading to customer to check, update shipping details, actual volume, cargo receipt, and cargo image, ...
-Others task as arranged by direct supervisor/ manager.

13th month Salary and attractive commission scheme.
Full salary insurance, other attractive welfare.
Annual leave/Health care
Working in a dynamic, friendly and professional environment and world’s biggest FCL/LCL network.

• Experience in the forwarding and logistics industry. Experience in import cargo with all ship modes (Sea, Air, Local transportation) is a preference.
• English is a must.
• Customer and service-oriented.
• Ability to adapt and work effectively within a variety of situations.