Customer Service Manager

CARROT Global is helping our client - the Korean biomedical-tech company to recruit the Korean Speaking Customer Service Manager
for their new branch in District 3, HCMC, Vietnam
.
Client's Profile
A global leader in body composition technology, founded in the 1990s, expanding from a small biotech startup in South Korea to a multinational corporation with a presence in worldwide.
Role Description
This is a full-time on-site role
for a Customer Service Manager
for CARROT Global Vietnam's client. The Customer Service Manager will be responsible for ensuring Quality Assurance and Repairing of Equipment after-sales by managing and overseeing the customer service team. This includes providing excellent customer support on quality assurance & equipment repair, resolving customer issues, and maintaining strong communication with customers. The role is located in District 3,
Ho Chi Minh City.
Responsibility
Main role
: Quality Assurance and Repairing of Equipment and Solutions after-sales.
Team Leadership
: Manage and lead a team of customer service representatives.
Customer Interaction
: Handle escalated customer inquiries, complaints, and complex issues.
Process Improvement
: Continuously improve customer service processes and procedures.
Performance Metrics
: Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
Training and Developmen
t: Train new staff and provide ongoing coaching.
Collaboration
: Work closely with other departments to enhance overall customer experience.

Social Insurance (BHXH), Health Insurance (BHYT), and Unemployment Insurance (BHTN) Contributions as per Legal Regulations
Training on Products, Services, and Customer Care Skills
Competitive Salary Commensurate with Skills
Professional and Dynamic Working Environment
Participation in Team Building Activities and Annual Travel
Opportunities for Learning and Developing Customer Care Skills
Bonuses during Festivals and Holidays as per Company Policies

Education
: A bachelor’s degree is often required.
Experience
: Typically requires at least 5 years of experience in customer service management role or related roles.
Strong communication Skills
: Excellent verbal and written communication skills.
Problem Solving
: Ability to handle challenging situations and find effective solutions.
Leadership
: Strong leadership and team management skills.
Industry Knowledge
: Familiarity with the specific industry or product being supported.
Language
:
Korean candidates: Fluent in Vietnamese language; English proficiency is a plus.
Vietnamese candidates: Fluent in Korean language; English proficiency is a plus.
Work Culture
: Familiarity with Korean culture is a plus
If you’re ready to join us in the journey to find the suitable company, please apply by Friday, July 12th, 2024
.
Thank you for your interest and collaboration!
The CARROT team.