Customer Service Officer

• Analyse customers' feedback to understand areas for improvement and present the findings to Manager
• Monitor responses to customer requests and queries to minimise gaps in customer service delivery. Manage customers' concerns
• Plan and manage the duty roster for and recommend and arrange suitable training/courses for the team without compromising operations
• Work closely with Manager to formulate and implement tracking sheets to ensure check and balance of all premiums and/or vouchers issued to the department
• Attend and respond to feedback received across all platforms within the stipulated timeframe; and liaise with tenants on acceptance of mall vouchers and ensure that decals are prominently displayed within the premises
• Monitoring inventory usage at the Customer Service Counters
• Updating all loyalty programme-related platforms when there are any changes to participating tenants
• Remind tenant in debt base on Aging report from finance
• Research on customer needs to improve customer relationships and experience
• Organize the client contact database
• Perform any other duties as assigned by management.

Health care insurance
,#Annual Leave up to 21 days
,#Annual bonus

Customer Service, Customer Care, Problem Solving, Property Management, Office Buildings