Customer Service Staff

Daily input all orders received, check and release to production.
Fulfill all information on order tracking template and key into system.
Order Processing
Follow up all activities in team by conduct and support other members when necessary to maintain a smooth workflow.
Manage documents by processing and filling all related documents to assure customer profile well maintained.
Handle label inquiry/orders from receiving to shipment.
Join in training/meeting to get full understanding about handling orders/queries
2. Delivery management
Ensure on time delivery to meet customers' expectation.
Inform to customer on delivery quantity, any possibility of good shortage (or excessive quantity)
Negotiate with customer if necessary for any possible delay in delivery
Daily update shipment and record invoice of each PO/DS to estimate the turnover achieved
3. Customer service and management
Deal with and manage all claim and return requests from customers
Response any inquiries from customer in a timely manner (24 hours).
Measure and collect customer satisfaction
Build customer service culture and ensure high customer satisfaction on Fuji Seal VN.
Report order and delivery status regularly to Customer Service Leader.
Other jobs assigned by Customer Service Leader

- 13th month salary bonus
- Clean and safe working environment
- Yearly salary increase
- Working day 22 days/month
- Participating in insurance according to Law, accident insurance 24/24
- Periodic health check, travel, wedding, funeral, childbirth,...
- Annual travel
- Health insurance for employees working for 1 year or more

Education:
Specification: College/University
Experience: at least 3 years at similar level.
Skills: Good organization, negotiation and interpersonal skills
Meticulous, detail-oriented and problem solving
Language: English in business level
Good presentation and explanation
Ability to work under pressure
Experience in packaging field will be preferable