Customer Support Engineer (IT)

Available to work fixed night shifts onsite (Flexible 9 hours/day during 6PM-7AM)
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Identifies potential defects and escalates to more senior engineers to resolve them.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Training will be offered in 1st month.
Competitive salary depending on experience.
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
30% allowance on gross salary from 10:00 PM - 6:00 AM + PVI insurance + 500,000 VND food allowance for night shift employees.
12 days of annual leave, and 8 days of sick leave.
Full working equipment will be provided
Annual Health Checkup.

Strong proficiency in English
Willingness to work fixed night shifts (10 PM - 7 AM)
Open to fresh graduates or junior-level candidates.
A genuine passion for IT and a desire to grow within the industry.
5 days work week, 2 unfixed days off
A customer-focused mindset with the ability to provide exceptional service