Export Customer Service Executive (Temp)

- Follow up latest space situation (both feeder/Mother vessel) to avoid exceed FIX – Optional spaces. Special attention to Tender/ GVA VIP having commitment spaces / mother vessel voyage.
- Provide information of vessel details, shipping schedule to shipper
- SOB / EDI / TLA / VGM (Incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
- Create/ modify bookings for all customers’ request via email/Intra/Mymsc.com/Cross booking (Including DG/Reefer cargoes/Special GOH, OT)
- Handle COD/Hold/return/Re-export request (co-ordinate parties concerning Sales, Freight team, docs team)
- Send rollover advice to Customers and Agents for all trade lines
- Send loading confirmation for VIP clients
- To perform SANCTION Booking - follow up latest policies at GVA Website guideline – make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper.
- Handle UAC incase POD agent notice to POL – (all cases have consult guideline from CS Manager how to handle specific case and update both sides Shipper and POD agencies on time). Regular pushing shipper co-ordinate with their Consignee clear cargo to avoid DEM/STORAGE basic daily increasing and affect into utilization MSC’s equipment
- Collaborate with other departments to ensure the smooth delivery of operations

We offer top-notch medical benefits
,#We offer more paid leave than required by the law
,#We offer various bonuses and awards

Communication, Customer Care Mindset, Teamwork, Marine Shipping