IT Engineer (Web development experience)

JOB DESCRIPTION:
1. Renewal/procurement
• Interact with suppliers and others within systems engineering communities to implement-support and run procurement of infrastructure renewal processes (PC, server, network, voice…)
2. Helpdesk/Support/SLA
• Manage the availability of the infrastructure (e.g. hardware, systems software, operating systems, storage...) for the business customers as per the agreed SLA.
• Be the first level of contact for the business customer Incidents.
• Coordinate with the central support teams to get the right level of support required for the customers.
• Make sure the customer infrastructure incidents are managed and resolved in the stipulated SLA.
• Responsible for supporting the infrastructure verticals like Deskside services/Networks/Voice/Server/Printer/PC/Storage-Backup/Office Facility and datacenter.
• Manages and leads escalated support and problem resolution activities for system hardware, software, and/or operating systems.
3. Change Control/Operation/Maintenance
• Develop, maintain, and upgrade local applications/ tools based on business requirements.
• Report the metrics for the infrastructure components on Availability/Capacity/issues/risks/scalability.
• Be the hands and feet support for the global teams in fixing issues and changes.
• Work closely with the other teams for any planned and unplanned outages/ changes in the local infrastructure.
4. Support project-implementation
• Implement-support and run procurement of infrastructure, application launch/upgrade.
• Support Implement next versions for existing operating systems, system software, hardware, and/or tools within current architecture.
• May interact with suppliers and others within systems engineering communities and may influence the direction of technologies.
5. Processes/procedures/guidelines
• Responsible for improving the services by continual improvement process.
• Provides technical mentoring to team members.
6. Security Controls
• Ensures that appropriate security and controls are instituted within department (e.g., GRC, audit follow-up)
• Develop support guidelines, processes, and procedures for operation.

Annual performance bonus
,#Private group health insurance
,#shuttle bus Hanoi - Hai Duong
,#Canteen

Communication Skills, Database Software, Microsoft Office 365, Programning Languages, Software Development