Key Account Executive

PCA is looking for a Key Account Executive
in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Monitor personal and group email accounts daily to stay updated on client communication.
Assist in preparing bank documents required for opening company bank accounts for clients.
Review and provide feedback on emails drafted by other members of the Operations team.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
Prepare and deliver legal documents pertaining to clients' companies.
Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
Collaborate with other departments to assist in tasks as needed.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Perform other tasks assigned by superiors.

Benefits:
Customers are almost all foreigners who come from diverse cultures.
Professional, dynamic, modern workplace
Annual salary review based on individual's and team’s performance
Competitive salary, monthly bonus negotiated according to skills and experience
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon

Must be proficient in English both speaking and writing, Ielts 6.5 or higher
Have at least 1-3 years of experience in customer service or account management
Proficient in Microsoft Office (Word; Excel;....
Bachelor's degree in law, economic law or related field.
Attention to detail and accuracy in handling documents.
Excellent communication and organizational skills
Self-starters are highly motivated with the ability to multitask and complete tasks within time and deadlines.