Nhân Viên CSKH (Customer Service Executive)

- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
- Develop customer and agents relationship by providing professional services and outstanding support to their needs
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.
- Other tasks as assigned by the Head of Department.

- Provide complete equipment to serve the job.
- Enjoy the welfare policies according to the company's regulations.
- To pay social insurance, health insurance, unemployment insurance.
- Working in a dynamic and professional environment with many opportunities for advancement.
- Regular training and professional improvement.

- Good command of English/Vietnamese (both in oral & written communication).
- Ability to work well under pressure and having good problem-solving skill.
- Good at Microsoft Office Applications.
- Being careful, customer-oriented & achievement-driven attitude.
- At least 6 months or more of experience in the same position in logistics/forwarding field
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- Others: High responsibility, good teamwork.