Microsoft Customer Service Specialist
Công ty TNHH ITECHWX
12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
20 - 26 Triệu
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
• Review issues and contact global customers to understand problems via audio call/email.
Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM - 3PM and 1PM - 10PM)
Ensures customers stay informed as to the status/solution of their issue.
• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM - 3PM and 1PM - 10PM)
Quyền lợi được hưởng
• Salary at 100% during the probationary period.
• Training will be offered in 1st month.
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• Full working equipment will be provided
• Annual Health Checkup.
• Training will be offered in 1st month.
• 90% contribution of the gross salary to social insurance.
• 12 days of annual leave, and 8 days of sick leave.
• Full working equipment will be provided
• Annual Health Checkup.
Yêu cầu kỹ năng
• At least 3 years of working experience in Global customer-facing roles (BPO/Call Center).
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher).
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service.
• Having leadership experience is an advantage.
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher).
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service.
• Having leadership experience is an advantage.