Operations Executive (Điều Hành Inbound)

Assign jobs to tour guides, vehicles suppliers, drivers etc
● Reserve services from suppliers for each booking
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Brief guides in detail for each booking
● Manage Tour Plan System for Job Order to guides and drivers
● Manage Tour Plan System for Cash Advance Report for tour guides
● Manage Tour Plan System for Guide Fee Report of tour guides
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Discuss with our supplier about our responsible tourism commitments and requirements
● Manage Guides’ KPIs by using the Customer Satisfaction Surveys
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Inspect new suppliers as per schedule with Product Team
● Attend scheduled meeting with Operations Team
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones
● Attend staff training
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Raise hot issue/s with solution to Supervisor/ Manager
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.

Work in a friendly working environment and good team building activities
Health insurance and accident insurance
Parking fee support
18 days of annual leave and can be carried to the next year
Priority pricing policies for family’s trips
Participate in all online training programs of the whole EXO Group
Other benefits according to the festive seasons will be shared at the interview
Flexible working style, can work from home or at the office
13th month salary up to the business performance of each year.

Good command over verbal & written English. Other language (German or Spanish, French..) is a plus
Bachelor’s degree in Tourism or related field
At least 2 years at the same position
Interest and/or experience in the travel industry
Experience in Travel Company and Operations Task
Understanding of sustainability and responsible tourism is a plus.
Skills:
Excellent skills in Microsoft Office & Travel software
Good communication and execution skills
Very detail oriented and service minded
Be able to suggest improved ways of working to positively impact people’s life and the environment