Reservations Executive

The Reservations Executive (RE) is an integral part of the Operations team at JD Tours. At the core of
our work is making our clients fall in love with our efficiency, organization, and punctuality and
going above and beyond to ensure clients have the best experience while in Vietnam. The RE has an
excellent relationship with our local partners in Vietnam and can work independently to ensure
itineraries are operated correctly.
Key Responsibilities:
• Finalize all reservations to hotels, cruises, ticketing teams, and operation teams for Series
bookings.
• Provide booking confirmation details, also help with changing or cancelling if any.
• Assist the Operations Manager in asking for ad hoc rates, and contract rates with the hotels
and suppliers for agent quotations.
• Assist Operations Manager to answer emails from agents, agent’s supporting team, optional
tour rates, and private tour rates (all prices are available)
• Work closely with the operations and accounting teams.
• Support the ticketing team when needed.
• Other specific assigned tasks by Operations Manager and GM.

What we offer:
• Full time role
• Career advancement opportunities in the JD Tours organization
• 12 days per year, 15 days after working 3 years at JD Tours
• Salary range between negotiable depending on experience and probation period performance
• 2-month probation
• Annual discretionary bonus

• Vietnamese National • Bachelor degree, preferably in Tourism, Business or Communications
• At least 2-3 year experience in a similar position
• Hard working and accountable
• Open to learn new systems
• Excellent English communication skills, writing in particular
• Positive attitude and sincere desire to learn on the job