Service Consultant - Porsche Centre HCM
Porsche Centre Saigon
Lot DVTM-5-6-7, N1 Street and Lot DVTM-4, Street No. 7, South Commercial Area, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh City, Vietnam
Còn 3 tuần để ứng tuyển
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
Objective:
• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Porsche service processes
Key tasks and responsibilities:
• Ensuring customer satisfaction at all times
• Ensuring vehicle reception & handover according to Porsche standards (Porsche 7 step process)
• Ensuring an efficient and fast service process
• Scheduling repair appointments considering workshop capacities and ensuring minimal waiting times for customers
• Coordinating vehicle repair requests with workshop and parts department
• Coordinating work with car care team and assign work to car care team
• Coordinating work with body and paint shop
• Proactive part, accessories and labor sales
• Creating quotations, job cards and invoices
• Quality control of serviced vehicles
• Administration of customer, vehicle and job data in DMS and Porsche IT systems
• Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)
• Supporting After Sales marketing activities (e.g. Service Clinic, Car Cosmetic Campaigns, Tequipment Campaigns etc.)
• Ensuring tidiness and cleanliness of working area at all times
• Ensuring adherence to dealership processes and policies
• Participating in overseas and in-house training courses
• Supporting other operational areas and departments if required.
• Other ad hoc assignments and projects
• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Porsche service processes
Key tasks and responsibilities:
• Ensuring customer satisfaction at all times
• Ensuring vehicle reception & handover according to Porsche standards (Porsche 7 step process)
• Ensuring an efficient and fast service process
• Scheduling repair appointments considering workshop capacities and ensuring minimal waiting times for customers
• Coordinating vehicle repair requests with workshop and parts department
• Coordinating work with car care team and assign work to car care team
• Coordinating work with body and paint shop
• Proactive part, accessories and labor sales
• Creating quotations, job cards and invoices
• Quality control of serviced vehicles
• Administration of customer, vehicle and job data in DMS and Porsche IT systems
• Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)
• Supporting After Sales marketing activities (e.g. Service Clinic, Car Cosmetic Campaigns, Tequipment Campaigns etc.)
• Ensuring tidiness and cleanliness of working area at all times
• Ensuring adherence to dealership processes and policies
• Participating in overseas and in-house training courses
• Supporting other operational areas and departments if required.
• Other ad hoc assignments and projects
Quyền lợi được hưởng
Monthly Bonus, 13th month salary and year-end bonus
,#Health Insurance, Gym, Health Check-up
,#Team Building, Family Day, Year-end Party
,#Health Insurance, Gym, Health Check-up
,#Team Building, Family Day, Year-end Party
Yêu cầu kỹ năng
Service Mindset, Technical Utility
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Chuyên Viên Tư Vấn Giải Pháp ATTT Công ty An ninh mạng Viettel- Chi nhánh Tập đoàn Công nghiệp- Viễn thông quân đội Thỏa thuận
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