Suport Engineer, 12.5 - 25M, HCM

Analyze customer’s issues and provide satisfactory solutions.
Provide online training and troubleshooting services.
Conduct engineering testing, reproduce reported issues.
This position helps our customers and end users to solve their technical issues and provide guidance and other support services. This role requires both deep technical understanding and interpersonal skills. As a Support Engineer you will play a key role in customer relations, and maintaining the company reputation.
Perform onsite service.
Write engineering documents.
Answer phone calls and Emails from customers.
This position is to ensure our customers feel they are supported by Arbin professional support and maintain good relationships between our customers and Arbin.
Collect customer feedback and open issues; report them to R&D team.
This position also serves as a major source of customer feedback and system issues. This feedback is important for product improvement and future product development.

Working in US based company with global environment
1 Dell laptop with touch screen, 1TB SSD, 64GB RAM
Bao Viet insurance package
Team building, friendly working environment
Many chances to travel oversea
Attractive Per-diem when travel oversea

Graduated with a major in electricity.
Specific Responsibilities of the Job
Conduct engineering Test
Provide online training/troubleshooting service
Write engineering documents
Analysis customer’s issue and find a solution to fix it
Collect customer feedback and open issues, feedback them to R&D team
Answer phone call/Emails from Customers
Collect feedback through phone calls, emails, and visits. Summarize the feedback for further discussion
Required Knowledge, Skills, and Abilities
Have basic electrical engineering knowledge including components and circuits.
Ability to read and write technical documents.
Able to use multimeter, oscilloscope, and other common equipment.
Good verbal and written English and Vietnamese communication with others and able to talk in front of a camera.
Good learning ability and attitude.
Expected Travel for onsite services will range from 25% - 60% as needed.
Understand analog circuit theory and digital circuit theory.
Knowledge of Power system/Power Electronics is preferred.
Able to handle multiple tasks.
Knowledge of computer network is preferred.
Education and Experience
Degree or equivalent experience: BS degree in Engineering, EE is preferred.
Years of experience: entry level, but experience is appreciated.
Specialized training in: Electrical or electronics
prioritize g raduated with a major in electricity
Active affiliations: None
Other requirements (certifications and so forth): None
Physical Demands (Optional, e.g., for production/logistics)
Able to travel oversea.
Able to drive independently.
Able to lift up to 25kg