Teacher Experience Manager/ Trưởng Phòng Quản Lý Trải Nghiệm Giảng Viên

Recruitment and Selection
Coordinate the hiring process, including creating job descriptions, job postings, screening resumes, conducting interviews, and making hiring decisions;
Research and implement recruitment channels to attract qualified teachers;
Propose and manage recruitment’s budget effectively.
Training & Performance Management
Monitor the onboarding process for new teachers, including orientation sessions and training programs;
Conduct regular performance evaluation and goal-setting sessions with teachers; promptly address any performance issues to maintain workflow efficiency;
Coordinate professional development opportunities to enhance teaching skills and promote continuous learning.
Compliance and Employee Relations
Enforce policies and procedures to ensure fair treatment for all employees;
Maintain accurate and up-to-date employee records, including contracts and performance evaluations;
Ensure compliance with relevant employment laws, regulations, and industry standards;
Monitor payroll, benefits administration, and other HR-related administrative tasks efficiently;
Monitor teacher inquiries, concerns, and grievances to create a positive and supportive work environment.
Operations Management
Oversee day-to-day operations including scheduling, class assignments, and issues resolution;
Identify opportunities for process improvement and system development for operations functions in teacher management;
Monitor and promptly adjust workflow to enhance operational effectiveness;
Collaborate with other departments to streamline processes and improve efficiency;
Collaborate with stakeholders to gather requirements and prioritize features for system development.
Cost Management
Negotiate advantageous terms with vendors and manage contracts for cost-effectiveness;
Implement and monitor a detailed budget to track expenses and make informed cost-control decisions.
Other
Collaborate with governmental bodies such as DOLISA and DOET when necessary;
Provide internal training sessions for team members when necessary;
Fulfill any additional tasks assigned by the line manager as needed.

Health insurance for all employees
Provide laptops for employees
Opportunities to promote to higher positions
Internal Training (Technical & Functional)
15 days annual leave, 1 birthday leave 1 Christmas day leave
Supportive and professional colleagues

Skills & Abilities
Ability to mobilize and encourage staff to overcome challenges within complex, multinational environment;
Excellent decision making and leadership skills;
Excellent interpersonal and conflict resolution skills;
Experienced in researching and problem solving skills;
Have good skills in verbal and non-verbal communication; in both Vietnamese and English;
General & Specialist Knowledge
Have knowledge on current laws regarding the labor relating to industry and job responsibilities;
Have knowledge on system management in a large organization;
Education & Training
At least Bachelor degree in HR Management, Business Administration or related field;
English proficiency from IE 6.5 or equivalent;
Relevant Experience
At least 4 years experience in related position and in managerial position;
Special Requirements
Should be a team player; highly disciplined; proactive and tech-savvy;
Should be thorough and conscientious;
Computer literacy – MS Office; G-suit; CRM, etc;