Aftersales Policy Management

- Develop and Propose AfterSales Policies:
Collaborate with relevant Dept. to create and improve of policies for AfterSales , encompassing both service and spare parts operations and pricing.
- Review and Adjust Policies:
Continuously monitor the effectiveness of existing policies and make necessary adjustments to align with market changes, customer needs, and internal goals.
- International and National Policy Alignment:
Ensure policies can work and aligned across different regions, considering both local/national and international standards and regulations.
- Cross-Functional Collaboration:
Collaborate with technical, service, and sales teams to integrate best practices and feedback into policy formulation.
- Customer Satisfaction Focus:
Propose and implement policies that directly contribute to customer satisfaction by enhancing service quality, parts availability, and overall customer experience.
- Data-Driven Approach:
Collaborating with aftersales and market teams to perform data analytics and market surveys to assess policy impact and identify areas for improvement.
- Compliance & Legal Oversight:
Ensure all AfterSales policies comply with relevant regulations and industry standards, both locally and internationally.
- Technical Expertise:
Leverage technical knowledge of vehicle operations and components (preferred) to develop more effective and precise policies related to service and parts management.
- Reporting:
Prepare regular reports on policy performance and present actionable insights to senior management.
- Drive Business Growth:
Design policies that support business growth strategies by improving operational efficiency and enhancing customer loyalty.

• Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
,#• High-quality health insurance
,#• Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.

Hậu Mãi Khách Hàng, Ô Tô Điện, Xây Dựng Chính Sách