Collection Strategy Manager - Ho Chi Minh

1. Key responsibilities
- Review weaknesses in the current collection procedures/ system then propose solutions to improve and increase debt recovery efficiency.
- Improve collection strategies, propose and organize collection strategy pilots. Initiate champion-challenger pilots in collections - propose pilots, align with Collection centers, organize implementation, and review the results.
- Set reporting standards for collections.
- Analyze collection performance to improve collection strategy by proposing and organizing new collection strategy pilots, and initiating champion-challenger pilots. Align with collection centers, implement and review results
- Analyze collection performance, propose points of improvement in strategy and operations
- Apply AI/ML to debt collection activities, and build debt collection strategies
- Do audits of collection operations, and provide feedback to Head of Collection Division and Head of Collection Center with detected issues in the execution of collection strategies, and suggestions to improve the discipline.
- Align collection headcount budgets for each center.
- Operate and manage the debt collection system for Call and Field. Collaborate with IT to review the performance of debt collection systems to propose improvements. Propose improvements to increase the level of automation, productivity, and transparency of debt collection activities.
- Build a collection strategy team with strong expertise, motivation, and on-time deliveries.
- Participate in or lead projects related to debt collections, like debt sale, collateral seizure, automated collection systems, dialing systems, etc
- Day-to-day staff management.
2. Reporting participation
Report directly to Head of Debt Collection Division

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English, Finance, Banking, Debt Collection, Debt Management