Game Community Manager

Full-time
Manager Role: Yes
Work Model: Hybrid
Company Description
Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 2,700 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company. 
All trademarks referenced above are owned by their respective trademark owners.
Job Description
Job Purpose:
Gameloft Saigon has an exciting opportunity for a Community Manager to join our teams working on our portfolio of legacy games.
As a Community Manager, you will join a team of passionate social media & community experts dedicated to nurturing & engaging with core fans & veterans by developing community experiences that keep them loyal to our games.
In this role, you will be dedicated to fostering healthy & thriving communities on a set of key channels & games. Your key responsibilities will be defining, developing & managing the best community content & experiences, in order to keep them entertained & engaged with the game. As such, you will be planning, publishing & moderating content across various channels, & funneling community feedback in order to support each game team in continuously improving our players’ experiences.
PASSION is key! For this position, we expect you to have an understanding of the ins-&-outs of gaming communities, & their importance within a game’s lifecycle. Also, it is needless to say that to be truly a great fit for this position, you should be a gamer at heart, with a hands-on understanding of the power of communities in the gaming realm.
Principle Accountabilities:
Channel & Evergreen Content Planning – 40%:
Develop & produce the evergreen content approach for the social media networks you are responsible for, in equation with the game’s priorities & objectives throughout each period.
Ensuring that the community of players has first-hand access to patch-notes, tutorials, promotions & information on events happening in the game.
Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for, & when necessary, propose ways to optimize the content creation process to ensure a positive ROI.
Community feedback loop & reporting – 20%:
Ensure a steady & constructive flow of community/player feedback to Game Management teams, using the tools at hand. Work on improving the process when required.
Track & analyze community & content performance KPIs, & capitalize on learnings in order to continuously improve each activation.
Analyze conversations & identify key insights from the community in order to improve content & community experiences on the channels you are responsible for.
Reach community performance targets in terms of: engagement, overall coverage, reply times, community Csat, overall sentiment, community retention metrics, & utilize tools & processes at hand in order to continuously improve performance.
Community engagement & moderation – 40%:
Develop a conversational approach on the channels you are responsible for, to build a strong bond with all community members, catering to MVPs.
Ensuring coverage across channels, using the FAQs, response bibles & community management tools at their disposal.
Continuously aiming to improve the engagement & moderation efforts.
Ensuring the validity & use of all frameworks guaranteeing community safety, crisis management, customer satisfaction & game/update technical issues coverage across the channels they are responsible for.
Develop & amplify UGC across the channels you are responsible for.
MAIN PERFORMANCE INDICATORS:
Content performance
Impact on game KPIs
Sentiment
Product feedback
Community retention

Recognition and reward based on performance; Competitive salary and attractive benefit
,#Various training packages, including internal training, sponsorship training, and e-learning
,#Working with a multicultural team having the same passion for games

Community Management, Social Media Managing, Content Creation, Game Industry, Marketing Planning