IT Helpdesk

We are seeking a motivated and detail-oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuable IT support experience.
The ideal candidate will have strong problem-solving skills, a passion for helping others and ensuring optimal performance of Google Workspace applications.
Please note that this is an entry-level position so on-the-job training will be provided.
What you will do:
Network Diagnostics
Identify and troubleshoot network connectivity issues
Utilize network tools for analysis and problem-solving
Remote Access Support
Assist users with VPN, remote desktop, and other remote access solutions
Resolve connection and performance issues
Wireless Network Support
Troubleshoot Wi-Fi connectivity problems
Optimize wireless network performance
Google Workspace Support
Troubleshoot common user issues and provide solutions
Provide first-line support for Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Slides)
Escalate complex issues to higher-level support
Google Workspace Administration:
Configure Google Workspace settings and preferences
Implement and enforce security measures
Reset passwords and provide password recovery assistance
Manage user accounts (creation, modification, deletion)
Ensure data privacy and compliance
End-user Support:
Provide support to users via phone, email, or in-person
Document user inquiries and resolutions
Maintain a knowledge base of common issues and solutions

Why you love working with us:
Join Fundiin, where you can thrive in a dynamic fintech career, drive industry innovation, and make a meaningful impact on people's financial lives.
We offer great autonomy, freedom to make decisions, and room to take risks and learn from mistakes
Opportunity to be involved from the ground up in creating and developing new products, leading teams, working on innovative projects, and gaining visibility within the industry
Learning support budget
15 days off per year
Premium healthcare plan and annual health check
Biannual Team Building Trips
Competitive benefits package (including 13th-month salary) and meaningful ESOP
Spacious and collaborative office, free daily drinks and weekly TGIF snacks

What you need to succeed in this role:
Proven experience in an IT helpdesk or similar role.
Proficiency with Google Workspace applications and administration.
Ability to work independently and as part of a team.
Strong troubleshooting and problem-solving skills.
Attention to detail and a commitment to maintaining high-security standards.
Preferred qualifications:
Knowledge of IT supports best practices.
Experience with Google Workspace Administration Console.