Nhân Viên Lễ Tân Khách Sạn Ca Đêm

Part 1: Guest Service Excellence
Perform check-in and check-out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.
Comprehensively provide guests with information about the hotel's facilities, services, and amenities, exceeding their expectations.
Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
Maintain a positive and service-oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
Continuously monitor and update guest check-in/out lists and relevant information, ensuring accuracy and efficient guest management.
Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.
Part 2: Fostering a Positive and Collaborative Work Environment
Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.
Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel's image and brand.
Perform other duties as assigned by management, demonstrating flexibility and commitment to the team's success.

13th-month salary
Competitive salary and bonus packages based on work results
Opportunity to build a capable and inspired workforce for new hospitality
Annual leave: 12 days
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Evaluation based purely on capacity and rapid growth opportunities

Hardworking, honest, careful, enthusiastic, and a good team supporter
Effective communication in both Vietnamese & English, 3rd language is a plus.
Good communication and guest-handling skills
Proficient in computer skills