Officer, Business Operation
NAB Innovation Centre Vietnam
Tòa nhà The Hallmark, Đường Trần Bạch Đằng, P. Phú Thuận, An Khánh, Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Nhân viên
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
JOB PURPOSE
• Support specialised segment customers and colleagues to remediate customer information on new systems.
• Ensure customer details are correctly recorded and verified.
• Collate and pass on feedback to the technology / project team.
• Ensuring new technology solutions and mainframes are performing as intended.
YOUR RESPONSIBILITIES
• Manage the customer experience, ensuring the controlled and efficient delivery of required services in conjunction with effective communications.
• Collaborating with internal stakeholders, ensuring business partners in product and operations are proactively engaged when required to ensure successful outcomes.
• Follow all standards of work instructions as relevant to deliver on transactional banking products.
• Develop rapport with customers and colleagues and be the point of contact and coordination to resolve all queries.
• Complete all tasks within required SLAs for product and servicing.
• Apply the sun-down rule – get back to customers by the end of the day with a resolution or with an update on when their query will be resolved.
• Work with the product managers of a new product solution to pass on feedback and help to prioritise workflow.
• Other tasks are assigned by managers.
• Support specialised segment customers and colleagues to remediate customer information on new systems.
• Ensure customer details are correctly recorded and verified.
• Collate and pass on feedback to the technology / project team.
• Ensuring new technology solutions and mainframes are performing as intended.
YOUR RESPONSIBILITIES
• Manage the customer experience, ensuring the controlled and efficient delivery of required services in conjunction with effective communications.
• Collaborating with internal stakeholders, ensuring business partners in product and operations are proactively engaged when required to ensure successful outcomes.
• Follow all standards of work instructions as relevant to deliver on transactional banking products.
• Develop rapport with customers and colleagues and be the point of contact and coordination to resolve all queries.
• Complete all tasks within required SLAs for product and servicing.
• Apply the sun-down rule – get back to customers by the end of the day with a resolution or with an update on when their query will be resolved.
• Work with the product managers of a new product solution to pass on feedback and help to prioritise workflow.
• Other tasks are assigned by managers.
Quyền lợi được hưởng
20-day paid annual leave and 7-day paid sick leave
,#Access to digital learning platform such as Udemy
Clear roadmap for career advancement in both technical and leadership pathways
,#Monthly allowance for team activities
,#Access to digital learning platform such as Udemy
Clear roadmap for career advancement in both technical and leadership pathways
,#Monthly allowance for team activities
Yêu cầu kỹ năng
Administrative Roles, Banking Operation Control, Customer Experience Management, Effective Communication, Teamwork
-
Chuyên Viên CSKH Tiếng Trung Công Ty Dịch Vụ MobiFone Khu Vực 2 - CN Tổng Công Ty Viễn Thông MobiFone Thỏa thuận
-
Cán Bộ Đào Tạo Anh Văn (Phòng Học Thông Minh) CT TNHH MTV TƯ VẤN DỊCH VỤ GIÁO DỤC VÀ DU LỊCH TÂN VĂN 6 - 8 Triệu
-
Vận Hành Máy UHT, Máy Chiết Rót Sữa - Tại Hồ Chí Minh (Thu Nhập 7 - 10 Triệu) CÔNG TY CỔ PHẦN SỮA QUỐC TẾ 7 - 10 Triệu
-
Garment Merchandiser/ Quản Lý Đơn Hàng May Mặc (Yêu Cầu Ít Nhất 1 – 5 Năm Kinh Nghiệm Ngành May Mặc) Global Hansoll Thỏa thuận
-
Nhân Viên Tư Vấn Giáo Dục/Chăm Sóc Khách Hàng - Senior Sales Representative (Thu Nhập Upto 30M) Yc 5 Năm Kinh Nghiệm CÔNG TY TNHH DU HỌC GIẤC MƠ MỸ 15 - 30 Triệu