Quality Analyst

Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Review client claims and non-compliance issues;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Identify and implement best practice appropriate and applicable to improving overall quality;
Develop, recommend and monitor corrective & preventive actions;
Evaluate and audit team quality including both internal and external reports;
Check and validate findings, implement appropriate corrective actions;
Conduct data analysis to identify areas for improvement;
Maintain standards and performance quality for all services provided.

Benefits
1. Salary and Benefits
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Attractive salary, night shift allowance and annual salary review;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
2. Working Environment
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
No dress code; Free drinks (coffee, tea, etc.);
Modern hardware (Laptop and other equipments provided);
Nap room for a quick rest;
Training and career development opportunities: Continuous and professional training to fully develop your potential.
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.

Key skills and experience
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
Strong communication skills (verbal and written);
Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Works independently with minimal supervision;
Willing to handle multi-projects;
Team player and has excellent interpersonal skills;
Assist in training as needed;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Having experience in the BPO industry (Content Moderation) is a plus.
Requirement
No corrective actions received in the previous job;
Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.