Trưởng Nhóm Chăm Sóc Khách Hàng - Tiếng Anh Tốt - Hồ Chí Minh - Đi Làm Ngay
Công ty TNHH Concentrix Service Vietnam
Tòa nhà QTSC1, Công viên Phần mềm Quang Trung, quận 12
Hết hạn
Xóa tin
Chi tiết tuyển dụng
Mức lương:
Thỏa thuận
Khu vực:
Hồ Chí Minh
Chức vụ:
Trưởng nhóm
Hình thức làm việc:
Toàn thời gian
Lĩnh vực:
Khác
Mô tả công việc
• Train, assist, and mentor new employees in the department
• Provide team leadership to achieve identified performance metrics and targets
• Through coaching and counseling sessions maintain and improve all areas of
performance; productivity, quality and attendance;
• In collaboration with HR assist in the recruitment of new reservation agents
• Translate, implement and enforce company policies, procedures, and priorities
• Work with workforce management tools and business tools to monitor calls and emails
to ensure schedules are achieved
• Conduct performance appraisals and feedback sessions as needed
• Delegate identified tasks as appropriate
• Handle reservations/escalations as needed
• Assist Operations Manager Customer Service
• Service hotel partners with process, inventory availability, rates, and special offers
• Resolve complaints/issues for both hotels and customers
• Perform quality processes; email, procedures, phone skills
• Provide team leadership to achieve identified performance metrics and targets
• Through coaching and counseling sessions maintain and improve all areas of
performance; productivity, quality and attendance;
• In collaboration with HR assist in the recruitment of new reservation agents
• Translate, implement and enforce company policies, procedures, and priorities
• Work with workforce management tools and business tools to monitor calls and emails
to ensure schedules are achieved
• Conduct performance appraisals and feedback sessions as needed
• Delegate identified tasks as appropriate
• Handle reservations/escalations as needed
• Assist Operations Manager Customer Service
• Service hotel partners with process, inventory availability, rates, and special offers
• Resolve complaints/issues for both hotels and customers
• Perform quality processes; email, procedures, phone skills
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Yêu cầu kỹ năng
• Fluency in English ( Speaking, listening, writing and reading) - working 100% English.
• Associates Degree/Equivalent Job Experience required;
• 1 year minimum supervising/leading a team of 15 or more people, have knowledge a
call center/contact center.
• Experience in a high-growth organization strongly preferred;
• Must be available to work 24/7
• Associates Degree/Equivalent Job Experience required;
• 1 year minimum supervising/leading a team of 15 or more people, have knowledge a
call center/contact center.
• Experience in a high-growth organization strongly preferred;
• Must be available to work 24/7
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International Business Development Manager - District 9, HCMC CÔNG TY CỔ PHẦN CÔNG NGHỆ SINH HỌC DƯỢC NANOGEN Thỏa thuận