Enquiry Coordinator

"Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed"
Position Objective and Overview
We are seeking an enthusiastic and results-driven Enquiry Coordinator to join our admissions and marketing team. The Enquiry Coordinator will be responsible for generating qualified enquiries for our admissions team by working with the marketing team to convert unqualified leads, this individual must have a growth mindset, a sales background, and excellent communication skills. The Enquiry Coordinator will work closely with our Schools Marketing and Admissions teams to ensure that all leads and prospective families are effectively followed up with and converted into qualified opportunities for our school.
Responsibilities
The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.
● Communicate by phone, email, and sms/chat application with opportunities to understand their needs and requirements for an international school. Provide documentation to support families.
● Schedule and confirm the timing for personal tours/school visits
● Work towards weekly/monthly qualified enquiry, lead-to-enquiry conversion goals and time to conversion goals.
● Assist in the planning and execution of prospective family events, including open houses, group tours, coffee mornings, sponsored events, and information sessions.
● Attend local and international events in Ho Chi Minh City to represent the school, network with potential families, and promote enrollment opportunities.
● Collaborate with the admissions team to understand the enrollment process and requirements, providing guidance and support to prospective families.
● Use CRM software and other tools to track leads, update activities, monitor progress, and generate reports on enquiry conversion rates and marketing effectiveness.
● Monitor engagement and hot leads through automation marketing using CRM platform.
● Continuously analyze data and metrics to identify areas for improvement and implement strategies to optimize enquiry generation and lead conversion.
● Participate in professional development activities to stay updated on best practices in sales, marketing, and customer relationship management.
● Other duties as directed by supervisor/s
The success of this role is measured by the number and proportion of opportunities (leads) that progress to enquiry status, the level of customer service provided, the speed and efficiency of the enquiry handling process to ultimately provide a seamless admissions experience to prospective parents and students.

Attractive salary and benefit package
,#Private healthcare package
,#12 Annual leaves + 13 Additional paid leaves

Sales Insight, CRM, Problem Solving, Decision Making, Tư Vấn Học Viên